Knowledge base
Everything you need
to run Ticketjoy.
Short, practical guides — written for the people at the desk, on the pier and in the back office.
Distribution5 min read
Connect your products to GetYourGuide
Ticketjoy connects through the official GetYourGuide Live API. As a supplier you only need your Supplier ID and one Product ID per product option.
Connect your products to GetYourGuidePlanning4 min read
Setting up time slots and capacity
Build your day programme with slot patterns, capacity limits and exceptions for holidays and bad weather.
Setting up time slots and capacityCheck-in3 min read
Checking in visitors with the scan app
Scan QR tickets with a phone or tablet, switch between validate and redeem, and see instantly why a ticket is refused.
Checking in visitors with the scan appPoint of sale4 min read
Point of sale, cash and shifts
Sell at the desk with cash, terminal or payment link — and close the day with a cash count that adds up.
Point of sale, cash and shiftsOrders3 min read
Refunds and rebooking
Move a visitor to another time slot or refund in part, without knocking your capacity out of balance.
Refunds and rebookingQuestion not covered? Email support@ticketjoy.app.