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Orders
Refunds and rebooking
Move a visitor to another time slot or refund in part, without knocking your capacity out of balance.
3 min read
Rebooking
- 1Find the order in Orders by name, email or order number.
- 2Click Rebook and pick a new date and time slot.
- 3Ticketjoy checks capacity on the new slot and releases the old one straight away.
- 4The visitor automatically receives a new ticket email; the old QR code expires.
Refunds
- Full — the whole order is refunded and all tickets become invalid.
- Partial — select individual tickets or enter an amount; the rest stays valid.
- Cash — for a desk sale, record the refund against the open shift so your cash count keeps adding up.
For OTA bookings (such as GetYourGuide) the refund runs through the channel. Ticketjoy releases the place and marks the order as cancelled.
Knowledge base
Connect your products to GetYourGuideDistributionSetting up time slots and capacityPlanningChecking in visitors with the scan appCheck-in
Question not covered? Email support@ticketjoy.app.